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People often ask questions about following terms ( Please, forward any other questions, you will receive the reply within 48 hours.) *

You may book our service online through our Reservation form or by email correspondence with our Reservation Department at the following e-mails addresses: reservation@ekoltravel.com; info@ekoltravel.com; ekol@ekoltravel.com

Payments are charged at the time we receive the reservation form or at the end of our service(s) according to your payment decision and the quoted rates.
The payment by Credit Card can and will be charged in either USD or EURO, depending on your wish.
The payment in cash requires your credit card number that is used only to guarantee your reservation. At the conclusion of the service(s), we charge in cash in any international currency, such as: USD; EURO; GBP. We also accept payment in Turkish Lira.

Cancellations will only be charged if you fail to cancel your reservation within 24 hours before your booked service(s). After this day, we have the right to debit payment as a “no show fee”.

Absolutely not! However, our services will be automatically rescheduled for when your Ship arrives at the Port. Charges only apply for cancellations given no less than 24 hours notice.

Our contracted Guides will provide you with a wealth of information about the history, religion, mythology, economy, activities, restaurants, shopping areas and much more, making sure you have an enjoyable experience that will expand your awareness about Turkey! Different foreign language tours can be arranged. We often receive requests for specific guides and although it is our pleasure to fulfill your wish, unfortunately we can never provide the guide name even though the requested guide will be signed for your tour. If the requested guide is not available, please rest assured that we provide another experienced tour guide. Sit back, relax! Our contracted drivers are professional drivers, enthusiastic and entertaining persons. They will also make sure to keep the vehicle clean and fresh or to start the air co before or as soon as you enter the vehicle. Most important, they will make sure your drive is safe!

Tipping is not included in our service fees. It is never mandatory although it is always appreciated and depend always on the satisfaction of service(s).

Your tour guide will always be waiting for you at the confirmed sight with a name sign. – If your are arriving by CRUISE SHIP the guide awaits for you where your ship docks, thought outside the port’s terminal building – exactly after you exit the custom doors. Always with your name sign or any other preferred name sign. – If you are arriving at the AIRPORTour representative and/or guide awaits for you directly after you exit the international/domestic terminal. Always with your name sign or any other preferred name sign. – If you have accommodation in HOTEL our representatice, driver and/or guide awaits for you at the hotels reception and/or lobby. Please aware the hotel concierge which can identify us.

Pick-Up and Drop-Off for the shore excursions is usually at the Port. However, your Pick-Up and Drop-Off locations can be from or wherever you desire.

In order to offer you the chance to properly enjoy our service(s) and since a correct guiding of the sights needs its time, we strongly recommned to start the programs as early as possible. Plus, we avoid the heat and we start the touring ahead of the cruise and/or hotel groups.

We quote approximate times for our tours, though each tour time can vary depending mostly on traffic and/or crowds and since almost all tours involves walking, we consider your mobility, interest for information, time for pictures, sanitary stops, breaks for relaxation and additional time can be offered for other breaks as lunch or shopping, etc. Flexibility is what a private program offer after all!

The order in which visits are mentioned might be changed and/or adjusted according to circumstances. We also purchase almost all the entrance tickets in advance to avoid waiting in lines to enter the sites.

The entrance fees to the historical sites ARE included in our tour fees. Same as for the parking.

Visiting a mosque, a church or a synagogue is a profound experience and one that will leave you feeling calm and serene. Be careful to follow the rules such as not make pictures to the people praying and dress appropriately as to not disrespect the worshipers – you are now in a muslim country. Recommended to have in your bag head coverings and wear knee-level clothes.
– Blue Mosque visit (Istanbul) requires barefoot walking. Enter the prayer section inside a mosque barefoot. Leave your shoes at the shoe storage area near the entrance, or carry them in a bag. Step inside with your right foot first. Speak softly once inside.
– The House of Virgin Mary visit (Ephesus) requires appropriate attire (covered shoulders and/or head and long trousers or skirts covering the knees). No pictures allowed inside the house/church.
– Synagogues visit (Istanbul) requires dress conservatively. The Jewish dress code is dictated by the section of Jewish law known as ‘’Tznius’’ which translates from Hebrew to mean ‘’modesty’’.

We can accommodate with pleasure people with walking difficulties and/or disabilities, but there are some details must be known to not raise your expectations too much. We can easily provide vans that can load the wheelchairs in the track or provide handicap vehicles. The special vehicles with lift up requires additional fee and depends on availability. Please check with our Reservation Department for more details.
Example: Ancient city of Ephesus can be visited as follows:
Visit all Ephesus: Start from Upper Gate and brave the old marble and stone avenue. We will be able to see all the monuments, even if we are not able to access all the structures. The visit is downhill.
Visit half of Ephesus: We enter from Lower Gate and go as far as the beginning of the climb. We will see from down the Theatre in all its splendour, The Arcadian Way, The Library of Celsius which alone is worthwhile, The Temple of Hadrian, Traian Fountain and a number of other buildings that will give you a good idea of the whole city.

Climate in Turkey, it is very warm ( hot ) and dry in the Summer period (between 30/43 C° ). It gets mild from the end of March. It is realy warm and nice from mid May till the end of September. And rainy and cold in the winter even though it hardly receives any snow. It is very snowy in Middle and Eastern part of Turkey during the winter period and very rainy in Northern Turkey.

It is as safe as any other European country even though Eastern Turkey has suffered from terrorism untill the year 2000 due to the P.K.K terror organisation claiming a seperate Kurdish state. The western part of Turkey has always been quite safe in every aspect. Pick pocketing case is as common in big cities such as Istanbul, Izmir as in Rome or London. Mugging is not very common but it is also a case in the back streets of Istanbul. (avoid accepting drink or food offers from strangers or any invitation to the bars or entertaiment places). Locals are very friendly, shop-keepers often approach to the tourists walking past their shops, they sometimes get very persisting and groovy eventhough they dont mean any harm, it may get realy annoying.

Please note that visas are the responsibility of the individual traveler.
If you are visiting Turkey while on a cruise – staying for the day or doing an overnight (sleeping on the ship) you DO NOT NEED A VISA.
If you are flying into Turkey to get on a cruise – you can get the visa at the airport. Passengers in transit through Turkey who do not leave their port of transit do not require visas.
If you are getting off the ship (end of cruise) you can get the visa ahead of time or at the port.
If you have overnight(s) in Turkey, U.S. citizens must have a visa to enter Turkey. U.S. citizens may obtain a visa upon entry into Turkey or in prior to departure from one of the Turkish Consulates in the United States. Please find your state in the Turkish Consulates Jurisdiction List. Also make sure that your passport is valid for minimum 90 days longer than the duration of the visa.
Important: Make sure you bring the correct amount, in cash (no credit cards) and in the correct currency — there are no exceptions! (Both American Dollar or Euro is acceptable). Please check the visa fee for your passport here: http://www.mfa.gov.tr/visa-fees-at-border-gates-for-2010.en.mfa
Visas issued upon entry are valid for three months. Visas for longer stays and for study, research or employment must be obtained in advance.
Non-U.S citizens must apply for tourist or business visas before traveling to Turkey. Applicants should contact the relevant Turkish Consulate in person, by mail or by a courier service. Citizens of most countries can obtain a visa at the border or applicants outside the United States should contact the nearest Turkish Embassy or Consulate to learn their visa requirements and procedures. Turkish missions abroad are listed at http://www.mfa.gov.tr/default.en.mfa
For up to date border information from the Turkish Ministry of Foreign Affairs follow this link. http://www.mfa.gov.tr/visa-fees-at-border-gates-for-2010.en.mfa
Remark: Information provided above is believed to be reliable now. However, we cannot guarantee that information will be accurate, complete and current at all times. Therefore please check the links that I have provided above before you take action for the Visa.

Since railway system is realy backward, coach transportation is highly developed. Turkey is maybe the most advanced country in Europe for its inter-city coach services. You can catch direct buses to most main destinations from anywhere anytime. The standart of coaches are very high, non-smoking, cabin-crew service, very clean and all very modern buses ( Mercedes, Man ect ). Most important is that prices are very competative and realy cheap as there are over 20 national and over 200 local bus companies in the country. There are frequent domestic flights to 20 different local destinations in Turkey. There are several airports in tourist attraction areas and most of them have domestic and international services.

Money, ATMs and Credit Cards. The unit of currency in Turkey is the Turkish Lira (TL). One Turkish Lira is devided into 100 Kurus. Types of available coins are: 1, 5, 10, 25, 50 kurus and 1 lira. Bills or banknote types are 5, 10, 20, 50, 100 and 200 liras.
You can legally use your foreign currencies ( mostly USD; EURO or GBP) in most places. You may have difficulty with other currencies.
It is recommended to have some Turkish Lira for small payments, or if you want to pay in foreign currency in such places you need to have small bills and/or coins. By giving large bills for a small payment you may risk upset the seller and also experience difficulties with currency rates for change.
Turkey has many Banks, and bank branches can be found almost everywhere. The big retail banks all have sophisticated ATMs, most of which give cash advances against foreign credit cards.
Credit Cards are extensively used in Turkey. For your safety, do not send your card away with a waiter for example. It is better to go to the cashier with the card or just tell them to bring the POS machine to you.
Exchange offices offer fast service in and outside normal banking hours and at better rates than banks. They have their buying and selling rates announced on the wall and do not charge any commission and only change foreign cash currency. Passports are not required. In case you have any extra Turkish currency left with you, before your departure from Turkey, you can always change this into whichever currency you like at change offices available near ports or at the airports.

The wonderful architecture and sights and smells of the East make shopping in Turkey a great day out. It is quite impossible to think of your visit in Turkey without the thrill of shopping. Shopping in Turkey is irresistible for the wide range of unique and beautiful items. Once you see the variety of national products with Turkish style, you will want to take some home to share with your family and friends. Such as: Turkish or Oriental carpets; leather goods; an exquisite piece of gold and/or silver jewelry; traditional hand painted ceramics and porcelain; attractive hand beaten Cooper goods; pottery; hand made crafts; meerschaum pipe; a luxurious pashmina shawl, wrap or scarf; textile; Lokum=Turkish delight; baclava; Turkish coffee; Turkish tea; spices; olive oil.
Traditionally in Turkey, it is believed that a simple blue eye glass can ward off evil and bring luck and success. You can see blue eyes hanging in homes and shops or incorporated into buildings and jewelry. Blue eyes come in all shapes and sizes and make an authentic and inexpensive souvenir of Turkey.

Please contact us for any other questions you may have regarding Turkey.